Where can I buy your oils?

You can buy our oils at www.floracopeia.com/store and visit http://floracopeia.com/about/retail-locations to find a retailer near you.

Can I call in my order?

We are always happy to be of service to our customers, and our staff is happy to place your order in the event of computer troubles.  There are certain instances when you will need assistance placing your order, and we are glad to help.  By placing your order online whenever possible, you are leaving our customer service staff available to answer complex questions and assist those customers who have a problem.  We pride ourselves on excellent customer service and thank you for helping us to maintain this.  New wholesale customers can email wholesale@floracopeia.com, fax 530-273-2711 or call in their first order. Subsequent orders can be placed on line. Wholesale information is available at http://www.floracopeia.com/business-opportunities/wholesale

What is the Mandala Affliate Program?

The Mandala Affiliate program is a wonderful opportunity for all of our customers to earn commissions by referring clients, customers, friends and family to Floracopeia!  Our affiliates earn commissions on their own purchases, as well.  Better yet, when you refer someone to Floracopeia, and they enter your affiliate code at http://www.floracopeia.com/discount to receive a discount on their first purchase, you earn commissions on that purchase and all of their future purchases.  Find out more about this fantastic program here:

 http://floracopeia.com/business-opportunities/affiliate

How can I study with David Crow?

Floracopeia offers many events where you can study with David Crow. Please visit our website http://floracopeia.com/events  for dates and locations of our upcoming events. Floracopeia now offers The Floracopeia Aromatherapy Foundations Certification Course which is offered in a self-study binder format, as well as an annual Live Event. Floracopeia has developed an educational website http://www.medicinecrow.com that offers online education from David Crow and other profound teachers and healers. This is a great way to study with David Crow from home and have access to previous classes and forum discussions.

Why does your website say Essential Oils are not for Internal Use?

There are two levels of aromatherapy: general uses for home and family, and medical uses under the supervision of a trained clinician. We feel that for general home and family use essential oils are best applied in dilution topically, diffused in a diffuser, diluted for bath purposes, used for direct palm inhalation, or other such safe methods. The safe use of essential oils for the home and family can be very effective for preventing and benefitting many health conditions, but the internal use of essential oils for treating medical problems should be done only under the guidance of a licensed healthcare practitioner to avoid potential side effects from the highly concentrated and potentially toxic nature of undiluted oils. To learn more about safe essential oil use please visit How To Use Essential Oils Effectively 

 
How can I use essential oils topically?

Some essential oils, such as lavender, rose and attars, can be applied directly to the skin. Others need to be diluted in a carrier oil, such as jojoba or marula oil. Some should not be used topically.    The typical body oil recipe calls for 10 - 15 drops of essential oil per ounce of carrier oil. You can use more for a facial oil or an oil that will only be used on a small portion of skin. Always use caution when using spicy oils or citrus oils topically as they can cause irritation or phototoxicity and should only be applied diluted and in small amounts. For specific product use questions, please contact us or click on the link in the question above.

What is an attar? 

An attar is an essential oil, typically floral, that is distilled into sandalwood essential oil, usually to fix an especially delicate fragrance.  Attars are generally used as perfumes.  Though the traditional attar is a co-distillation in sandalwood, please note that Floracopeia has created a few attars that are distilled into vetiver essential oil.

How do I use my charcoal, wood and/or resin correctly?

The best way to burn our woods and resins is in a bowl burner, using charcoal.  You would fill your bowl burner with white ash.  Next, light a piece of charcoal and place it into the ash.  Please note that our charcoal does not have all of the harmful chemicals that go into self-lighting charcoal, so you may have to hold a flame to it longer that expected and blow a little until you see a red coal begin to form.  Once your charcoal is lit, you simply place your wood or resin on top of the charcoal and enjoy!

David Crow demonstrates the process in this video http://www.youtube.com/watch?v=9z_NqEK49wk .
 
When will my order ship?

During the week your order usually ships on the day it was received, or the day after . You will be emailed tracking information for your order as soon as it ships. You can enter your tracking number at www.google.com to track your package.
 
Do you ship internationally?

Yes, we offer many international shipping options through UPS and USPS. You will be able to choose your preferred carrier and method at checkout.

My package says that it was delivered, but I didn't get it.

USPS may have attempted delivery at your address and been unable to fit the package in your mailbox.  Ideally, they would leave a note, but this does not always happen.  Your package should be at your local post office.  

How can I use a money order to make my purchase? 

We can take that order here in the office, please call us at 866-417-1149 ext 2.

Do you sell to retailers or offer wholesale?

Yes, please visit this link to explore our wholesale section in Business Opportunites: http://floracopeia.com/business-opportunities/wholesale

Do I need a resale license to become a wholesale customer? 

No, but if you are in California, you will be charged sales tax if you don't have one.

You can obtain a resale license at through the California State’s Department of Revenue or Board of Equalization.  

How can I place my wholesale order?

Please visit http://floracopeia.com/business-opportunities/wholesale to read about our wholesale opportunites and access our wholesale price list. You can call, fax 530-273-2711 or email wholesale@floracopeia.com with your first wholesale order.

Existing wholesalers, you may sign in at http://floracopeia.com/store using the email address associated with your account. Once you sign in you will see the wholesale prices on our website. Please be sure to sign in before you begin shopping.

Can I come to your office in Nevada City, CA?

We do not bottle and ship from our office.  We have an array of testers that you can come in and experience, but we are not set up for walk-in sales.  If you are in the area and wish to make a purchase; Haalo is located at 311 Commercial Street in Nevada City, and they currently carry a nice selection of our oils.

Troubleshooting Our Website
Password-

I forgot my password- what do I do?

Click sign in and then click Forgot Password? Fill in your email to request a new password. An email will be sent to the address below containing a link to verify your email address. When you click on that link your email address will be verified and you will then be emailed a new password. Please click on the link in this email. You will be directed to a page that will allow you to change your password.

How do I reset my password?

You can change your password after you sign in by going to My Account and choosing Your Account Details.
 
How do I change my shipping or billing address?

Log in to your account using your email address and password. Go to My Account and then go to Your Address Book. You can edit or delete addresses here. 

How can I update my information on Medicine Crow?

We hope that you are continuing to enjoy Medicine Crow and the great line up of teachers.
If for some reason you need to cancel (and we hope you are enjoying the site so much that you won't) please email support@medicinecrow.zendesk.com and we will be happy to help you.

You can also cancel your own subscription by logging in using your MedicineCrow.com username and password at:
https://www.medicinecrow.com/member/member.php
Once logged in, click on View or Cancel payments on the right under Useful Links.

You can also update your own MedicineCrow.com credit card information by logging into:
https://www.medicinecrow.com/member/member.php

Once you login click on Add/Renew subscription. Select Monthly or Annual Subscription and on the next page you can enter your new credit card information.