Return and Refund Policy

Here at Floracopeia we stand behind all of our products. If you are not satisfied with your order for any reason you may request a refund or an exchange.  Please contact us at shipping@floracopeia.com within 14 businesses days to request a return.  Please note that there are no returns on testers. We do not pay for return shipping unless the product is damaged. 

If your order is damaged or incorrect in any way please contact us within 14 business days and we will pay for the mistake to be shipped or returned. If you do not contact us within the time given you are responsible for paying for the damaged, lost or incorrect item.

All approved returns can be held as credits, applied to an exchange or given as a refund. All approved returns are to be sent to:

Floracopeia Returns

241 East Main St.

Grass Valley, Ca 95945

Include copy of receipt and reason for return. Please allow 7-14 business days after receipt of returned items for a credit or exchange of items. If you have any questions regarding our return procedure or policies please contact us at office@floracopeia.com  Thank you!