Ethics of Floracopeia
Floracopeia was built on ethics -- they make up the core values of our company. Our strong ecological commitments were set by our Owner/Founder David Crow, and the rest of our team, and have become the driving force behind everything we do. We go to great lengths to make sure that everything down to the sourcing of the plant materials that are then distilled to create these wonderful essential oils are done so ethically and humanely with sustainability always in mind. We have built this company through strong relationships with our source distillers to ensure the quality and humanity behind each part of our manufacturing and sourcing.
We also find it important to help and develop organizations that fit within our ethics, like our Ecuador Palo Santo Project or the Women's Co-Op that produces Argan Oil from Morocco. We believe in providing quality essential oils that are completely pure, unadulterated, and ethically sourced, with the environment and sustainability in mind. We do not test anything on animals ever. I hope this helps to answer your questions about our quality and ethical point of view.
For more information on Floracopeia's Eco Projects, please visit our Eco Projects page.
How can I get help placing an order?
If you are having trouble placing an order using our website, have questions about products or need help with anything else, our Customer Service Support Team is always happy to help.
Our Customer Service Department is open Monday through Friday from 10 am to 5 pm Pacific Standard Time. The phone number is (866) 417-1149
You can also reach us via email at firstname.lastname@example.org
What is the difference between a sales order and a payment confirmation?
Our system sends you an email confirming the order, which is a sales order. This sales order will have a number attached to it.
When the order is billed to your card and shipped, you are sent another confirmation email, which has a different number.
You haven't been double billed, and your order is all set and on its way!
Can I call in my order?
We would be more than happy to help you get your order placed over the phone. Give us a call and one of our Customer Support Team Members will take care of you. We are open from 10am to 5pm Pacific time, Monday through Friday. The phone number is (866) 417-1149
Does your website have a wishlist?
Yes! We do. To use the wish list please sign in to your account or create an account using the My Account link at the top right corner of the web site. Once you are logged in, you can click the “Add to my Wishlist” text under any product. Please note that you must be logged into your account to use the Wishlist.
Inviting Floracopeia to Your Event
We are happy to forward your information to our Events Coordinator after you've answered a few questions:
- °How many attendees has this type of event had in the past?
- °How many attendees do you expect to participate in this event?
- °What exactly would you be requesting from our company or David to participate?
- °What kinds of topics and teachings would you like covered?
- °Would you like Floracopeia to sell products at this event?
- °Would you like to host a virtual event?
Any additional information regarding your event and what may be required or expected would be greatly appreciated. Please email your answers to email@example.com
You can learn more about the types of events offered and book events with David Crow directly on his Events website.
Note that during COVID-19 our events may be limited to virtual events only. David is looking forward to a time when it is safe to host live teaching events for you again!
We get many more requests for donations than we can accommodate. However, we try to honor as many requests as possible. Please send the following information and tell us what you are requesting and why your organization should receive this donation, so that we can do our best to assist you. Please be as specific as possible:
- °Phone #:
- °Why are you requesting this donation from Floracopeia?
- °What type of donation are you requesting?
- °What will the donation be used for?
- °Why should your organization receive this donation?
- °How else are you supporting the project that this donation will be used for?
Any additional information regarding your request and what may be required or expected would be greatly appreciated. Please email your answers to firstname.lastname@example.org
Medical Questions and Referrals
Regrettably, because of strict FDA regulations, the Floracopeia Customer Support can not recommend or prescribe any of our products for a specific medical purpose. However, David Crow is a licensed practitioner who provides consultations. You can find his calendar and services, as well as book your consultation on his website. There is a link to book consulations with David on our website menu under "David Crow," as well.
How do I update my email address?
Currently, customers are not able to update their own email addresses in our customer portal. Your email address is the unique identifier for your account. For security purposes we do not permit customers to update their own emails. However, you are more than welcome to call or email our Customer Support Team for help with updating your account.
Simply provide your First Name, Last Name, Phone Number, Business Name (If applicable), Billing or Shipping address for verification of your identity. We will also need your old email address and your new email address.
Once we have verified your identity our team will reset your email address in our system and confirm the change with you.
To log into your account using the new email address:
- °Click the My Account link in the top right hand corner of the web site.
- °On the My Account page, trigger the forgot password link near the sign in button.
- °Follow the instructions to reset your password.
What are your Bottle Sizes?
Our products come in several different sizes varying based on product type. Each product's size is listed on the product page just above the price of the item.
Our Essential Oils and Flower Essences come in a few select sizes listed below.
Essential Oils (Please refer to image below for more details)
- Tester - 1/4 of a dram, .97mL
- Dram - 3.75mL
- 1/2 Ounce - 15mL
- Flower Essence Tinctures - 1 ounce, 30mL
- Flower Essences - 1/2 ounce, 15mL
How can I try your products?
We most definitely have testers available for the majority of our oils. We believe that providing sample testers is beneficial by permitting our customers to perform an early assessment of our product before committing to a full size purchase. However, because of the high value nature of these products, we are not able to offer free samples.
You can find the tester size of each oil for purchase by clicking on the "Trial Sizes" option in our Essential Oil Menu.
If you need help selecting oils to try, please email us at email@example.com.
How do I get a drop of essential oil out of the bottle?
The orifice reducers on our bottles are meant to protect our precious oils from exposure to the air and leaking out of the bottle, while also allowing you to remove a controlled amount drop by drop. The best way to get a measured drop out of our bottles is to hold a bottle between your thumb and middle finger upside down. Gently tap the bottom of the bottle with your pointer finger. A measured drop will come out. If you need to measure more precisely, we recommend using a scissor to remove the reducer by placing one end into the hole and gently levering to the side and up, then using a pipette to measure out mL increments.
Body and Skin Care
Do my beauty products have a shelf life?
Our skin care line is 100% natural and contains no chemical preservatives. As such, the products should be treated carefully and not exposed to high heat, direct sunlight, or compromising conditions. If stored correctly, our Skincare products should have a regular shelf life of 12 months, unless otherwise noted. Products may be refrigerated to extend their shelf life, however, this may cause separation in some products.
How do I store my skin care products?
Our skin care line is 100% natural and contains no chemical preservatives. As such, the products should be treated carefully and not exposed to high heat, direct sunlight, or compromising conditions. It is best to store these products in a cool, dry place out of direct sunlight. Products may also be refrigerated to extend the shelf life, but please be advised that this may cause separation in some products.
Troubleshooting your Diffuser
Here are some basic diffuser troubleshooting techniques:
First, make sure that you are using it on a flat, hard, level surface and that nothing is blocking the fan vent on the bottom of the diffuser. Also, unplug the power cord from the unit, then plug it back in. Second, you want to make sure that the appropriate amount of water is being used. Fill the diffuser with water up to just below the max fill line. Then check the device by pressing the power button.
It's also important to regularly clean the device to prevent any oil residue from building up inside the device. It may be helpful to use a small amount of white vinegar with the cleaning brush or a cotton swab, and cleaning the inner basin. Pay special attention to the small circular ceramic disc in the center of the inner basin of the device, as this is where the water and oil is diffused.
Are Your Oils Organic?
Our essential oils fall into 3 categories; certified organic, organic (non-certified) or wild-crafted. The wild-harvested oils are not cultivated and therefore ineligible for certification. We only order from distillers who wild harvest from "clean,” unsprayed areas. We order directly from small farms and distilleries in rural areas where sometimes the services to certify an oil as organic are not available. We rely on our relationship with the distiller and knowledge of their good practices to ensure that the product is grown organically.
Are your oils Therapeutic Grade?
You are absolutely right to do your research, as there is a lot of opportunity for adulterated and sub-par product out there on the world market. Certified Pure Therapeutic Grade is a marketing term that has been coined by another company in the industry. This term does not represent a quality that is any way tested or approved by any nationally recognized body or governance. We believe in standing behind the quality and purity of our oils without using marketing labels, and so we have decided not to use this term.
We appreciate your interest in our oils. We are quite proud of our product and want all of our customers to understand our dedication to ensuring that we provide only the best!
How are your oils made?
Most of our oils are steam distilled. Others are pressed (such as our citrus oils). Certain plants such as jasmine cannot be steam distilled, and those are extracted with food-grade hexane. For those extracts, there is no hexane present in the final product. The plants are grown around the world using zero chemicals, either on a plantation or wild harvested. The oils are pure and have no impurities or adulterants.
Thank you so much for considering Floracopeia. It is incredibly important to research and find quality products in today's world.
Unfortunately, we are a small company and don't have the means of testing our own oils. We'd like to establish our own testing, but until we grow to that point, we have several ways of ensuring that what is in our bottles is exactly what it's supposed to be -- pure essential oil of the highest quality!
First, almost all of our suppliers are able to supply us with their own tests. We do have some distillers who are too small to do their own testing, but it is generally easier for the distillers, as they are working with large batches that will last a long time. We are generally purchasing only small batches to last us around 3 months at a time. We have absolute confidence in the test results that our distillers provide.
On occasion, we have sent out samples to be tested by an independent French laboratory, but with the size of our company, we can't do that with every batch. You may GCM reports on those oils that we've tested at the bottom of the product pages. Please note that we switched website platforms in June of 2021 and may still be working on getting these updated. You may contact customer service at firstname.lastname@example.org if you wish to see specific reports that are not yet up on the product pages.
How do I get copies of MSDS-GCM Reports
We do have MSDS and GCM documentation available for many of our oils. Available reports are found at the bottom of the item's product page. You may also email us a request for any specific oil's documentation at: email@example.com.
While testing oils in a lab can provide some security in the quality of an oil, we ensure quality even more reliably through personal connection and direct sourcing. We do not source from middlemen or the global market.
Instead, Floracopeia's founder, David Crow, buys directly from small scale "mom and pop" sized producers, often flying across the globe to personally vet the source before we commit to a purchase.
My Oils Are Solid!
A few oils, such as Geranium and Neem, solidify in colder temperatures. If you keep the lid on the bottle and submerge it in some warm water for 5 to 10 minutes, it should soften back up into a regular oil consistency. Alternatively, you can simply place the oil in your pocket to warm it up. 10 minutes in your pocket, and your body heat should warm up the oil enough to liquify.
Internal Use of Oils
There are several reasons why we can not recommend essential oils, in general, for internal use. FDA regulations state that promoting any substance as being safe for internal use suggests that it is a food, supplement or medication and essential oils have not been deemed any of these things. If a company is promoting oils as being safe for internal use, they are in violation of FDA regulations and are at risk of being sued, fined, or shut down. Our essential oils are highly concentrated, and some plants are not safe to take internally, so a higher concentrated amount of the volatile oil would be very unsafe. For example, one drop of an essential oil is the equivalent of 25-75 cups of the herbal tea of the same plant.
All of this being said, our oils fall into three categories; certified organic, organic(non-certified) or wild-crafted. All of our oils are completely unadulterated and free of chemicals. The wild-harvested oils can't be organically certified, as they are not cultivated. We do order from distillers who wild harvest from "clean,” un-sprayed areas. We have a small selection of oils that are grown organically but don't have organic certification, because they come from a very small farm and distillery in a rural area where the services to certify an oil as organic are not available. In those cases, we rely on our relationship with the distiller and knowledge of their good practices to ensure that the product is grown organically. The product page of each oil will let you know how it is grown.
This is a very important article David Crow wrote on How to Use Essential Oils Effectively. You can view the entire article here.
Do not use essential oils internally:
There are two exceptions to this rule.
The first is properly administered dosages of essential oil medications prescribed by a licensed physician. This is now occurring in certain European clinics, but is rarely available in the US. People should avoid using essential oils internally if prescribed by a lay practitioner, especially if the practitioner’s education is primarily from a marketing perspective rather than clinical.
The second exception is biocompatible levels of essential oil ingestion when taken as part of the diet. A good example of this is oregano oil. Oregano oil is widely marketed for internal consumption, with numerous claims made about its therapeutic efficacy. In actual practice, the internal consumption of this oil frequently causes the typical symptoms associated with the ingestion of essential oils, such as extreme gastric hyperacidity. On the other hand, the use of oregano as a fresh herb, steamed at the end of food preparation, provides all the benefits of oregano oil at a biocompatible level, with none of the gastric dangers.
Should accidental ingestion of any significant amount of an essential oil occur, immediately call your local Poison Control Center. Do not induce vomiting. Do not give water if breathing or swallowing is difficult.
Here is the National Association of Aromatherapy’s stance on internal use of essential oils:
Can I take essential oils internally? I have heard that doctors in UK/FRANCE- (maybe other countries) do this, so why not in the US?
Firstly, it is only a very small minority of prescriptions made out by MDs in Europe which would necessarily involve the internal use of essential oils. Secondly, other methods of application may be preferable to internal use – depending on the condition presented. Internal dosing would be inappropriate, say, for a muscle strain, but an aromatherapist might certainly incorporate one into a massage of the affected area.
Internal use of essential oils might be medically appropriate for severe gastro-intestinal or respiratory infections, for otitis media (acute inner ear infection), or for other internal problems. If prescribed by an MD, the oils that are used may need to conform to pharmaceutical standards of quality (like conventional medicines) – and so hopefully be free of adulterants, heavy metals, pesticides, dioxins, polychlorinated biphenyls and other undesirable substances. In a perfect world, you would expect a qualified medical practitioner to be conversant with the full toxicological safety information for the essential oils, and to administer the appropriate doses under clinical supervision as required, to remedy the problem presented.
Some oils are associated with toxicity problems (e.g. a risk of accumulative effects), and so internal use is not entirely hazard or risk-free. It is also important to keep a more worldly view of these matters. For example Western aromatherapists are warned not to use Wormseed oil (from Chenopodium ambrosioides) because of its acute toxicity and skin sensitizing properties; the oil is banned IFRA (International Fragrance Research Association Code of Practice) and not permitted for use in the UK under the Medicines Order 1977. Yet in spite of the acute risks associated with its use, Wormseed oil plays an important role in health matters other nations, as a biocide in veterinary and ethnic medicine (as a helminthic agent: to expel worm infestations), especially those which cannot afford expensive pharmaceutical drugs.
What is the Shelf Life of my Essential Oils?
Can I buy oils in bulk?
We don't currently sell our oils in bulk, although we do have a wholesale program available.
To learn more about our wholesale program you can visit our Wholesale Page here.
Are your flower essences made in the Bach tradition?
Yes, essentially they are made in the Bach tradition but we only used the sun method not the boiling method. Our flower essences are never heated.
Flower Essence Use and Info - The Basics
A flower essence is a spring water infusion of flowers. It's an energetic remedy that contains the Qi or Life force of a flower captured by water. Flower essences work directly on our energetic system such as the acupuncture meridians to support wellbeing of body, mind and spirit. Primarily, they are used to address concerns involving the emotions and mind. Secondarily, they energetically support healthy physiological function. Flower essences address what Traditional Chinese Medicine calls Shen or Spirit which is considered our psychological health and wellbeing. We invite you to visit our flower essence product pages for specific examples of the therapeutics of each flower essence.
How are your flower essences made?
Our flower essences are made via sun infusion. We only used the sun method not the boiling method. Our flower essences are never heated.
What is the difference between Flower Essences and Tinctures?
A flower essence is the vibrational imprint of a flower that has been transferred and stabilized in water. They have no scent or flavor. Flower essences can help us recognize, resolve, or release different conditioned ways of perceiving the world and can help us experience greater well-being and harmony in our lives. A tincture is an alcoholic extract of the flowers of a plant. It has a flavor of the plant that was used in the process. Both are used in similar ways. You can put them into a glass of water or drop them directly onto the tongue.
How do I use the flower essences if I avoid alcohol?
One can bring the alcohol content down to less than .05% per 1/2 bottle through dilution.
To prepare your own dosage bottle: filled a 1/2 oz dropper bottle with 50% red shiso vinegar and 50% spring water. Add 2 drops of each flower essence desired.
Take 1-2 drops four times a day.
Incense & Resins
How to Burn Resin
We recommend using a traditional bowl burner, or any ceramic bowl, along with white ash and incense charcoal to burn your resin. These can be purchased from many incense stores or on the web. Please use traditional Japanese incense charcoal to ensure you are not using chemicals to burn your resins. This is a slow, meditative way to burn your resins, as starting charcoal does take patience and time, as it doesn't have chemicals to assist in the burn. You may also find electric incense burners in many places on the web, and these are a good option, especially for burning wood chips.
Floracopeia's Essential Rewards Program
Loyalty and Referrals
Floracopeia's Essential Rewards Program is open to all retail customers. When you place an order or create an account at floracopeia.com, you are automatically enrolled...no need to do anything else! You can find out more and see your rewards point balance here. In addition, Floracopeia offers $10 in rewards points to you, plus a $10 discount to your friend on their first order, with our refer-a-friend program. Referring friends is easy, just fill out the form here.
Why are so many Items Out Of Stock?
Our website reflects the real time stock availability of all of our products. We occasionally run out of some of our products because we source our oils exclusively from cottage industry distillers. These distillers run into issues such as cultural/civil unrest, natural disasters, limited shipping options and other issues.
We are constantly working on new ways to keep these high demand products in stock and available but sometimes it is just not possible. We do update our site the moment a product is back in stock and available for purchase.
We do have a back in stock notification system in place. Simply log into your account and navigate to the item you are looking for. If it is out of stock, Click the "Notify Me When Available" link. This will add the out of stock item to your notifications list. The moment the item is back in stock we will email you, letting you know it is available for purchase.
Please note that we also have several products that are only sold in limited quantities, which we bring in on a "special release" basis. This has been a part of our our company tradition since David Crow founded Floracopeia, and reflects David's mission to bring extremely special, unique products to market. The best way to find out about these special releases, which we try to announce about once per month, is to sign up to receive our Newsletter.
When will I be charged for my order?
We charge your order at the time that it is placed. Once an order is placed, we cannot add to or modify it without placing a separate order or creating a return authorization. Refunds can't be processed on the same day an order is placed, as it must pass through our credit card processor before we can modify the payment. If you need help with anything else, feel free to give us a call or an email. We are open from 10am to 5pm Pacific Time, Monday through Friday.
Can I use more that one promo code on my order?
Sometimes. The ability to use a code in conjunction with another is determined on a case by case basis and largely depends on the nature of the promotion. If you need help determining if a promotion code is able to be applied alongside other codes, feel free to give us a call or an email. We are open from 10am to 5pm Pacific Time, Monday through Friday. (866) 417-1149 or firstname.lastname@example.org
Course CEUs and Certification Information
We offer two certification courses, The Foundations and Advanced Aromatherapy Courses, which provide Level 1 and Level 2 Aromatherapy certifications by the National Association for Holistic Aromatherapy (NAHA).
We also offer several courses approved for Continuing Education Credits (CEUs) for massage and bodywork through the National Certification Board of Therapeutic Massage and Bodywork (NCBTMB), and CEU's for acupuncture through The National Certification Commission for Acupuncture and Oriental Medicine (NCCAOM) and California State Board of Acupuncture. Here is a list of our approved courses under organization.
We also offer some courses approved for Continuing Education Credits (CEU's) for massage and bodywork through the National Certification Board of Therapeutic Massage and Bodywork (NCBTMB), and CEU's for acupuncture through The National Certification Commission for Acupuncture and Oriental Medicine (NCCAOM) and California State Board of Acupuncture.
Here is a list of our approved courses under organization.
Courses Approved for CEU's
NCBTMB- National Certification Board of Therapeutic Massage and Bodywork Provider# 451428-10
NCCCAOM- National Certification Commission of Acupuncture and Oriental Medicine Provider# 0353
California State Board of Acupuncture Provider# 1041
What is the Pharmacy of Flowers?
David Crow's flagship teaching is The Pharmacy of Flowers.
You'll learn how David translates the vast art of aromatic botanical medicine into a profound and holistic framework that is easy to digest and easy to apply to your everyday life.
The Pharmacy of Flowers represents the better part of a lifetime of work that is distilled into this current offering. As usual David's teaching is presented with depth, beauty and substance.
Do you offer scholarships for Courses?
We don't currently offer scholarships or hardship discounts for our course. As an alternative, once you are ready, please email or call us and we will be happy to give you the course at the original pre-launch price. The phone number is (866) 417-1149 our email is email@example.com. Our Office is open Monday through Friday from 10am to 5pm Pacific Standard Time.
General Audio Course Information
Floracopeia offers 3 types of courses. Video, Audio and Book/eBook formats.
Each course module is between one and one and a half hours, with eight modules plus two Q & A sessions. Free introductory webcasts for each course will be available until the first module is released and will be indefinitely available once the course is purchased. All of the material is delivered digitally.
One module will be released a each week for eight weeks.Those who purchase it will have access to the course for life. You may listen to it as many times as you wish via internet or you may download it to your computer, flash drive or mp3 player.
How to get a Certificate of Completion
To receive the certificate of completion for your course, please email or send a copy of the completed test with your name as you would like it shown on your certificate and your state license number to firstname.lastname@example.org.
Does Floracopeia offer Massage CEU's Courses?
We do offer a course that provides CEU's for massage. KP Khalsa's class Complete Health Course.
Do you offer Payment Plans for courses?
We currently do not have the ability to support payment plans, but have have recently implemented Paypal option for payment. Paypal has a Bill Me Later option that you can opt in for to make payments. This would be done directly through Paypal.
Questions for John Doulliard
Questions for John Doulliard can be emailed to email@example.com, our team will forward emails to him directly.
What is the difference between the Pharmacy of Flowers and the Aromatherapy Certification Courses?
The main difference between Pharmacy of Flowers and the two certification courses is the depth and detail of the information, as well as how that information is used. The Pharmacy of Flowers course is a perfect introduction for anyone. It covers the safe and effective use of essential oils in a home setting. The certification courses prepare a person to use aromatherapy to help other people, and contain information about more complex topics such as biology and biochemistry.
Returns and Refunds
Return and Refund Policy
Here at Floracopeia we stand behind all of our products. If you are not satisfied with your order for any reason you may request a refund or an exchange. Please contact us at a firstname.lastname@example.org within 30 business days to request a return. Please note that there are no returns on testers. We do not pay for return shipping unless the product is damaged or incorrect according to the sales order.
If your order is damaged or incorrect in any way please contact us within 14 business days and we will pay for the mistake to be shipped or returned. If you do not contact us within the time given you are responsible for paying for the damaged, lost or incorrect item.
All approved returns can be held as credits or applied to an exchange. Only items that have been damaged or missing from order will be eligible for a refund. All approved returns are to be sent to:
Floracopeia Returns 13034 Bitney Springs Rd. Nevada City, CA 95959
Include copy of the Return Authorization emailed to you by customer service with what you would like to exchange the returned product for, or a request for a store credit. Please allow 7-14 business days after receipt of returned items for a credit or exchange of items. If you have any questions regarding our return procedure or policies please contact us at email@example.com
Do You Ship Internationally?
We do ship internationally, and the pricing and time depends on the country and the quantity of items you are purchasing.
We ship USPS Priority International which is fine for either street addresses or PO Boxes.
You can get a shipping estimate by entering the desired items in your cart, click checkout at the upper right hand corner, then changing the country and postal code under Estimate Tax and Shipping.
Please Note: The recipient is considered the importer and may be subject to import taxes, duties and fees enforced by the destination country. We are unable to control or predict these charges. Customs policies vary widely from country to country; you should contact your local customs office for more information. When shipping overseas, customs clearance procedures can delay packages. If you refuse your package upon arrival, we will refund your order once it is returned back to us.
If you are in another country and place an order through a freight forwarder, our fraud detection system will automatically cancel your order. New customers or customers with an order history of less than 6 months of successful transactions through a freight forwarder will be required to contact our customer service team and provide identification and other information before we will add you to the safe list and ship product to you. If you do not contact us, or respond to our attempts to contact you, your order will be refunded within 3-4 business days. Note, your individual bank will determine when funds are released back to you. Thank you for understanding and helping us keep our store free from credit card fraud!
Why do Floracopeia's International Shipping Rates seem so high?
We understand that our international shipping rates may seem high. Unfortunately, we can only ship internationally via services that provide us with both insurance and tracking capabilities. The lowest cost method of shipping that we can do with these features is generally Priority Mail. We understand that this is an expensive method, but due to the fragility and usually high value of our product, it is company policy not to use less expensive, less secure shipping methods.
We are very sorry if this causes you inconvenience, but we are a small company and are unable to absorb the bulk of shipping charges that some online companies do in order to defray costs.
How do I find my International Order Tracking Number?
My package was not delivered.
The first step in tracking your order down would be to check around your residence for any area in which the package could have been delivered. Depending on the size of the package and the type of building you live in, there are multiple places to look. If you live in a house, please check around all entry ways (front, side, and back doors). If you live in an apartment building, please check around the mail room area as well as with your neighbors and/or apartment manager, doorman, or other building associate.
After you have done a thorough search for the package, the next step would be to contact your local Delivery Service's Office. Despite what tracking information says, the Delivery Service will sometimes have your package waiting at their warehouse or office without you knowing it.
If you are still not able to locate your package after contacting the Office, please contact us so that we can submit an investigation claim with the Delivery Service. After a claim has been created, we will then be able to discuss the options available to you regarding your order with us.
We apologize for the inconvenience and welcome any questions or concerns you may have. Please feel free to call or email us Monday through Friday from 10am to 5pm PST at (866) 417-1149
What shipping service(s) do you offer when I get Free Shipping?
The free shipping option you will see and select on check out is USPS Priority Mail. Please note, we reserve the right to choose another option, such as UPS ground, for heavy or bulky shipments or First Class Mail for small packages. If you place an order and select Free Shipping, and you can't receive the item via UPS or FedEx because of address restrictions, please call or email us and we will do our best to accommodate your request.
How do I Reset my Password?
To reset your password click the "Forgot Password" link below. Enter your email address and we will send you an email with instructions.
How do I download Soundcloud Audio Files?
All of our audio modules are available for download such that you can listen to them without needing an internet connection. All of our audio is played via Soundcloud's app.
To download an audio file, click the Download link in the upper right-hand corner of the audio player.
You will asked to pick a place to save the file, and click OK.
Please note that we now use Kajabi for our course delivery, and files should be available for download in that site. If they are not, please contact us and we will have our IT team fix the issue.
How do I use a Gift Certificate?
The gift certificate code works differently than a promo code and is entered in a different location. In the payment portion of the checkout process, you will see a field where you can enter your gift certificate code under the credit card payment field. The gift certificate is used as a form of payment rather than a discount. Please note that if you purchase a Gift Certificate and use an incorrect email address, we cannot change it. We can give you the code and can also help you by creating a nice email to send to the recipient, but the original certificate delivery can't be changed. Gift Certificates can't be purchased on the back end of our system and must be ordered via our website.
New Website Problems
We moved to a new website design on June 16th, 2021 and occasionally come across glitches that inevitably appear when moving to a new site.
When a bug is found, We work around the clock to resolve the bugs. Our site continues to improve over time. Thank you so much for your patience!
One possible way to get the website working for you would be to clear your web browser's cache. Go to Refresh Your Cache and click on your browser to get specific instructions.
If you were having trouble checking out, please try to clear your cache as above. If that doesn't work, you may try a different browser, or using a computer instead of a mobile device. Alternatively, you can email or phone in your order and we would be happy to help you.
If you need help placing your order, please call us at (866) 417-1149! We are open on phones from 10am to 5pm Pacific time, Monday through Friday.
I am having Webcast Trouble
If you are having trouble playing a webcast, make sure your web browser is up to date, and you have and updated flash player installed. Our website and videos work best on the Firefox and Google Chrome web browsers.
If the video is slow to load, please make sure you pause or close any programs that are downloading files or doing anything else to take up your internet bandwidth. You can also pause the video itself to give it time to load - I would suggest letting it load for 5 minutes or more.