Most orders placed on business days are shipped within two business days. Expedited shipping does not guarantee faster processing time.
We use the following carriers to deliver our orders: USPS, UPS, & FedEx
In most cases, you will receive a tracking number for your order in the email notification that your order has been fulfilled. The tracking information will also be available if you log into your account online. If for any reason you do not receive their tracking number, you can contact customer service and we will provide it for you. Once a package is picked up by the corresponding carrier service, Floracopeia releases responsibility for the shipment. If for some reason the tracking information shows that the order is not being sent to the correct location, or is invalid, please contact our customer support team. We will be happy to assist by confirming the shipping details of the order. In some cases, an investigation can also be created through the carrier service. Please ensure that the location that your order is being shipped to is safe and secure. Floracopeia is not liable for any packages that are lost or stolen, once they have been successfully delivered by the carrier.
The rate charged for the shipping of your order is based on the weight of your products and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order.
WHEN WILL MY CARD BE CHARGED?
Your credit card will be charged when you place your order.
We offer expedited shipping options to get your order to its destination sooner. If your expedited order is placed before 11:00 AM Pacific Time M-F, we will make every effort to process and ship on the same business day. If your expedited shipping order is placed after 11:00 AM Pacific Time, the order will be processed and shipped out the following business day, when possible. Note that we cannot guarantee that orders will be processed within 1 business day, based on order volume and other complexities. Please see the estimated arrival date on your order when it is placed. This includes a 2 business day fulfillment window for all shipping methods, which is our normal shipping time.
We only allow backorders in special cases and with certain items. If an item is ordered and is somehow unable to be fulfilled, it is generally removed from the order and you will be refunded. In the event of a circumstance that requires a backorder, we will ship you the part of your order that is in stock. When the item becomes available, we will ship the rest of your order. You will not be charged any additional shipping and handling for the second shipment.
Floracopeia does not provide drop shipment for our wholesale or retail customers. If you would like to place an order for yourself, and another to be shipped to any other address, you must place these as two separate orders. Wholesale customers must place minimum orders of $100. Wholesale customers may place multiple-address orders at the same time to equal $100 or more, but our online ordering does not currently support this. If you are a Wholesale customer and wish to place multiple-address orders of less than $100 each, please contact customer service department at 1-866-417-1149 or email@example.com and our customer service team will place your orders for you.
INTERNATIONAL ORDERS (OUTSIDE OF THE USA)
We do ship internationally, and the pricing and time depends on the country and the quantity of items you are purchasing. We ship USPS Priority International which is fine for either street addresses or PO Boxes. You can get a shipping estimate by entering the desired items in your cart, click checkout at the upper right hand corner, then changing the country and postal code under Estimate Tax and Shipping. You will be responsible for all customs and duties that are charged by your country when the package arrives. The charges are not payable to us and we have no control over them. If you return your items, we cannot return the customs and duties fees paid to your government. Attention international customers: We are legally unable to declare your shipment as a gift or lower the value on customs forms. Thank you for not requesting this.
Please note that if you are in another country and place an order through a freight forwarder, our fraud detection system will automatically cancel your order. New customers or customers with an order history of less than 6 months of successful transactions through a freight forwarder will be required to contact our customer service team and provide identification and other information before we will add you to the safe list and ship product to you. If you do not contact us, or respond to our attempts to contact you, your order will be refunded within 3-4 business days. Note, your individual bank will determine when funds are released back to you. Thank you for understanding and helping us keep our store free from credit card fraud!
OUR COMMITMENT TO SHIP ECO-FRIENDLY
Preserving the environment is one of Floracopeia's primary missions. Please note that the packing peanuts and other materials in your box are all made from bio-degradable and recycled materials. We pack our orders with the minimal amount of packaging required to safely transport your essential oils and aromatic treasures. Thank you for caring about our environment as much as we do.
Floracopeia's Flower Essences, Flower Essence Tinctures, and Misting Potions are proprietary products for personal and practitioner use only. If you intend to use them in formulations for resale, please contact us for information on our policy.
Customer service and order fulfillment are closed to observe the following holidays: January 1 (New Year’s Day), Martin Luther King Jr.’s Birthday, Presidents’ Day, Memorial Day, July 4th (Independence Day), Labor Day, Indigenous People's Day, Thanksgiving Day, Christmas Eve, and Christmas Day. Orders can't be shipped on Postal Holidays.
FLORACOPEIA'S PACKAGE PROTECTION PROGRAM
PROTECT YOUR DELIVERY WITH FLORACOPEIA PACKAGE PROTECTION
There’s no need to wait weeks for claims to be processed by couriers - protect your package with a small fee and we’ll offer you a refund or replacement right away.
WHAT WE DEEM AS LOST:
- Shipment states ‘delivered’ but you have not received it. We ask that you allow up to 5 working days for your package to be delivered. Sometimes the courier prematurely marks it as delivered and tries a redelivery, it turns up in a secure location at your property or it may be at your neighbors.
- We reserve the right to classify your shipment as a ‘delay’ if there is a high volume of packages in the network and we are aware of delays, otherwise we will offer a refund or replacement.
WHAT WE DEEM AS DAMAGED:
- Items arrive damaged in transit – bottles have broken, leaked, etc.
- Some of your order is missing due to the box/packet opening in transit
Please contact us immediately if your items have arrived damaged or something is missing. Submit photographic evidence of damaged items.
WHAT WE DO NOT COVER:
- Missing packages or redelivery fees due to incorrect address information provided by you
- Delays in transit
- Order marked as unfulfilled or unshipped. This may be due to inventory issues or dispatch delays
- Orders stuck in customs - we cannot be held responsible for customs delays. Please get in touch with your chosen courier and pay required customs fees. If you refuse customs payments, we are not liable for any return to sender fees, and these will be deducted from your refund
OUR POLICY FOR UNPROTECTED PACKAGES:
We will follow the claims policy with your selected courier to either locate your package or deem it as lost. This may take 6-8 weeks and is at the discretion of the courier.
If your packages has a GPS location or photographic evidence that it has been delivered to your property, is with a neighbor or at a secure location, we are not responsible for a refund or replacement.
*Shipping Protection is non-refundable.
Please submit your Package Protection claims via our Claim Form. You may also email us at firstname.lastname@example.org or call us at 1-866-417-1149 to get your claim started.
RETURN AND REFUND POLICY
Here at Floracopeia, we stand behind all of our products. If you are not satisfied with your order for any reason, you may request to return it for store credit or for an exchange.
To request a return, please contact us at email@example.com within 30 days of the placement of your original order. Please note that there are no returns on testers.
You may request a course refund within the specified course Money-Back Guarantee. Please note that if you wish to receive a refund for any of the binder courses, the binders must be returned to Floracopeia in the same condition that they were originally received. Floracopeia will only cover return shipping costs for binder courses that are received damaged or incorrect.
We will gladly pay for return shipping if the product arrives damaged or is incorrect. If you do not contact us within the allotted time (14 days from original purchase), you will be responsible for paying for the damaged, lost or incorrect item. If an item is out of stock or no longer available, you will be issued a store credit for the product.
REFUNDS AND EXCHANGES
Customers may choose to apply the cost of any approved return to an exchange or use it as store credit. Only items that were damaged upon receipt, were missing from an order, or are returned with an intact seal are eligible for a cash refund.
HOW TO RETURN A PRODUCT
Please send approved returns to: Floracopeia Returns 13034 Bitney Springs Rd. BLDG 1 Nevada City, CA 95959 Please include a copy of the Return Authorization emailed to you by customer service. Please be sure to indicate whether you would like store credit or if you would like an exchange. If an exchange is desired, please indicate which products you would like to exchange the returned products for. Please allow 7-14 business days after receipt of returned items for a credit or exchange of items to appear in your account.
If you have any questions regarding our return procedure or policies please contact us at firstname.lastname@example.org. Thank you!