Phone support

Our phone hours are Monday through Friday, 10AM - 5PM Pacific Time. We are not always able to pick every call, but please leave a voicemail and we will return your call as soon as possible.

1-866-417-1149

Live chat

We now offer Live Chat! When you see the green button on the right side of our website pages that says "Chat With Us," you can chat with a live support person in real time. Simply click on the chat button and fill out the short form. You will then be connected to the next available support rep. If the button is gray and says "Leave Us A Message," our live chat is offline. You can send us an offline message that will be replied to via email when the message is received by a support person.

other enquiries

Please use the form below.

Return and Refund Policy

Here at Floracopeia we stand behind all of our products. If you are not satisfied with your order for any reason you may request store credit or an exchange. Please contact us at returns@floracopeia.com within 30 business days to request a return. Please note that there are no returns on testers. We do not pay for return shipping unless the product is damaged.

If your order is damaged or incorrect in any way please contact us within 14 business days and we will pay for the mistake to be shipped or returned. If you do not contact us within the time given, you are responsible for paying for the damaged, lost or incorrect item. If an item is out of stock or no longer available, you will be issued a store credit for the product.

All approved returns can be held as credits or applied to an exchange. Only items that have been damaged or missing from order will be eligible for a refund. Please send all approved returns to:

Floracopeia Returns

13100 Grass Valley Ave Suite D

Grass Valley, CA 95945

Please include a copy of the Return Authorization emailed to you by customer service with what you would like to exchange the returned product for, or a request for a store credit. Please allow 7-14 business days after receipt of returned items for a credit or exchange of items. If you have any questions regarding our return procedure or policies, please contact us at returns@floracopeia.com Thank you!

Holidays

Customer service and order fulfillment are closed to observe the following holidays: January 1 (New Year’s Day), Martin Luther King Jr.’s Birthday, Presidents’ Day, Memorial Day, July 4th (Independence Day), Labor Day, Indigenous People's Day, Thanksgiving Day, Christmas Eve, and Christmas Day.