Return and Refund Policy
Here at Floracopeia we stand behind all of our products. If you are not satisfied with your order for any reason you may request store credit or an exchange. Please contact us at firstname.lastname@example.org within 30 business days to request a return. Please note that there are no returns on testers. We do not pay for return shipping unless the product is damaged.
If your order is damaged or incorrect in any way please contact us within 14 business days and we will pay for the mistake to be shipped or returned. If you do not contact us within the time given, you are responsible for paying for the damaged, lost or incorrect item. If an item is out of stock or no longer available, you will be issued a store credit for the product.
All approved returns can be held as credits or applied to an exchange. Only items that have been damaged or missing from order will be eligible for a refund. Please send all approved returns to:
13100 Grass Valley Ave Suite D
Grass Valley, CA 95945
Please include a copy of the Return Authorization emailed to you by customer service with what you would like to exchange the returned product for, or a request for a store credit. Please allow 7-14 business days after receipt of returned items for a credit or exchange of items. If you have any questions regarding our return procedure or policies, please contact us at email@example.com Thank you!
Customer service and order fulfillment are closed to observe the following holidays: January 1 (New Year’s Day), Martin Luther King Jr.’s Birthday, Presidents’ Day, Memorial Day, July 4th (Independence Day), Labor Day, Indigenous People's Day, Thanksgiving Day, Christmas Eve, and Christmas Day.